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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

Filters 7 reviews with 4 stars

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
7 results - showing 1 - 5  
1 2  
Ordering 
 
Overall rating 
 
4.3
Affordability 
 
3.5
Installation 
 
4.5
Ease of Use 
 
4.5
Overall Quality 
 
5.0
My Experience 
 
4.0

Very happy with my tub! At times I wonder what is really behind these other postings?

It's interesting to follow some of the comments here, so I still drop in to see the comments!
1) My representative made it clear, before the sale, that the lifetime guarantee was for the original owner, and what it covered. I cannot speak for every rep, obviously. It seems reasonable to me, since a tub won't last 10 lifetimes.

2) In case of fire, opening the door to drain the water onto the floor does not seem like such a bad idea. And if there is a worry about water damage, I suspect that fire damage would eclipse that concern. If the emergency is for a "nature calling" concern, then that is indeed a problem that cannot be alleviated by ANY walk-in tub, unless you are athletic enough to climb out safely. It is best to take care of certain things before sitting down in the tub.

As I see the various complaints, at times I wonder what is really behind the postings. Still very happy with my product!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Lifetime Guarantee
Easy to Use
Good Service
Was this review helpful to you? 
Overall rating 
 
4.2
Affordability 
 
3.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
4.0
My Experience 
 
4.0

Should have bought a Safe Step Tub to begin with...

If only we had bought a Safe Step Tub to begin with... we may not be in the trouble we're in now. My neighbor just had one of these installed and it's a night and day difference with what we bought.
My husband (an ex-plumber) ordered a tub from Home Depot and installed it himself. He's probably had the tub our for one reason or another at least 4 times. My neighbor had hers installed with a warranty and it looks like it's worth every penny of what she paid.

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
4.0
Affordability 
 
4.0
Installation 
 
5.0
Ease of Use 
 
4.0
Overall Quality 
 
4.0
My Experience 
 
3.0

Overall, Still Pretty Impressed

I recently bought a safe step tub. I was impressed by the installation men. They came on time and worked all day (14 hours) to install the tub. They did a good job and cleaned up resonably well when they finished. However there are a few problems with the tub. First what they call the bidet outlet doesn't outlet anything, the drain leaks a little, I was told that a 60 gal. water heater was adequate--may be in the south but here in North Dakota were the water comes into the heater at 40 degrees my 80 gal. heater barely manages to keep up. In addition they did not tell me that my 3/8 copper pipes were not adequate--it takes forever to fill. Also they said it had a fast drain--fast compared to what--a fast glacier?
Also one should never turn on the water jets until they're covered with water, unless you're planning on cleaning your bathroom.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Installation team was great
Arrived on Time
Exactly what I expected + some!
Cons
Bidet doesn't work like it should
Existing water heater not adequate
Takes time to fill with my 3/8" pipes
Was this review helpful to you? 
Overall rating 
 
3.6
Affordability 
 
3.0
Installation 
 
3.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
2.0

Biggest Mistake Ever!

Biggest mistake ever made , very poor install cut four holes in ceiling and did not properly repair or even match up paint or texture of finish when done. highly overpriced product and work is sub contracted to whoever they get to install. have now had repaired properly by another contractor. my advice DON't DO it , look elsewhere for this purchase and install.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Good Quality Product
Works like it is supposed to
Cons
Installation Team Sucks
Overpriced
Was this review helpful to you? 
Overall rating 
 
3.6
Affordability 
 
2.5
Installation 
 
5.0
Ease of Use 
 
3.5
Overall Quality 
 
4.0
My Experience 
 
3.0

Took a lot longer to fill than I had hoped for

The tub is really, really great. As far as looks and how easy it is to use, it's wonderful. Although, it does take a long time to fill up. Takes my tub almost 15 minutes to fill. That's almost twice as long as my previous tub.

Other than the fill up time, draining the tub is the only other drawback. It's great to ease my pains and pretty easy to use. It just takes some getting used to when sitting and waiting. I've figured out that it is smarter to let the faucet run until it gets warm, before you get into the tub and shut the door. Otherwise you get some pretty cold feet and legs.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
comfy seat, easy to use, feels great
Cons
takes forever to fill up
Was this review helpful to you? 
7 results - showing 1 - 5  
1 2  
 

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