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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
22 results - showing 21 - 22  
1 2 3 4 5  
Ordering 
 
Overall rating 
 
0.5
Affordability 
 
0.5
My Experience 
 
0.5

very high pressure on my parents. Started at a price of over $20,000 then continued to discount after calls to the "home" office to $17,900 to $14,500 to ultimately $12,100 for the exact same model. Insulted my hard working Father about not trying to help his wife and constantly saying that if she were his wife he would do it, like that should mean something. ultimately lost the sale because when my mom said he's taken care of her for over 60 years he kept saying "not today he hasn't, not Today" After the 4th time of saying how he cant believe how callus my Dad is to my Mom's situation, She showed him the door. But not before the rep had a chance to say that the price goes back up to $20k when he steps out the door. Shame this company has to be represented in this way. I'm sure the top brass doesn't want it this way but that is who we got to deal with. They will purchase one but not through him

Ownership

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Overall rating 
 
0.5
Installation 
 
0.5
My Experience 
 
0.5

Distriminatory

I was excited to call and get a free quote that I was lead to believe to be over the phone. I was enlighten that the estimate would need to be done in home. Ok, I consented to let Safe step come into my home. They made a timely date to come into the home but Amy neglected to tell me that I needed my Husband to be in the home as they came simply to give me an estimate. When Deanna called and said they would meet with my husband and I, I kindly informed her that he would not be participating. She then informed me that both home owners needed to be present. " I am the home owner", I told her and, She said,"But you are married". I told her that I was the only home owner as I purchased my home before I got married and they did not want to hear that. I was told because I was married they could not come and give me an estimate. Not only are they discriminating against me but they were rude in trying to tell me multiple times that I and my Husband own my home. I suggested that I speek to a supervisor and I was refused saying that their was none available. The original lady that called me to set the appointment up called me back and I did not want to talk to her but I asked for a supervisor or a number of one where I can talk to them about the discriminatory treatment I received from Deanna. she said that there was not number that I could get and that I needed to call back on Monday to speak with somebody. I said ok and I bid her good day. I called back for the second time and asked for a supervisor and a young man by the name of Sean was further rude and told me that I m calling to much and that I was interrupting them doing business. I told him I simply wanted to know the name of the supervisor and he went on to tell me that he was gonna call the police on me because I was not calling to much. I asked him how many times do he think I called and he lied and he said he answered the phone for me at least 2 to 3 times. I did not call them they were calling me. To add they called me before 9 am which they were not suppose to do. I have all this on my smart phone I don't appreciate these people handling me like I am nothing and discriminating against me. the reason was told to me that my husband needed to be there so I can get some discount. I told them it was not necessary for a discount that I could pay for all my needs and they still would not give me what my money could pay for. I do not want to get product from them. I know that there is a company that will serve me well and I will call on tomorrow just to be heard. This company clearly need to learn the laws of the State of Texas and train their employees to be more costomer minded and at all cost friendly. I know in the State of Texas you can chose who you want to serve and that is fine but It better be because of a non discriminatory reason.

Ownership

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22 results - showing 21 - 22  
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