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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Optional - Did this company install it for you?
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Pros & Cons
Comments
22 results - showing 16 - 20  
1 2 3 4 5  
Ordering 
 
Overall rating 
 
3.5
Affordability 
 
3.5

Such a Pretty Tub Wish we could afford it, but we just couldn't see making the payments for something we may only be here to use for another 5 years or so. Presentation was excellent and salesman was very knowledgeable.

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
3.5
Affordability 
 
3.0
My Experience 
 
4.0

Seems to be one of the best walk in tub companies

Recently I had a sales representitive come out to my home for a free in-home consultation. I have been doing my research on walkin tubs for quite some time. I am not the type of person to buy the first tub I see. I have done my fair share of shopping for walkin tubs. The Safe Step walk in tub seems to be the best so far. I have not purchased a tub yet so I cannot comment on my entire experience. Seems to be the best quality for the price though.

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
1.0
Affordability 
 
1.0

WALKIN TUB

My experience with this item was the service it was very unprofessional the man was rude and lasted in my house less than five minutes for the interview to see if it would fit in my bathroom when I called the owner of the tubs he told me he's ever had problems with the service and this man was has been working with him for years but I will never recommend them to nobody not sure on the product but the way the man presented himself and the service and the product was unprofessional and very unsatisfied and I wouldn't recommend this to anyone it's a shame because this man is representing this product

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
0.9
Affordability 
 
0.5
Installation 
 
1.5
Ease of Use 
 
1.5
Overall Quality 
 
0.5
My Experience 
 
0.5

Safe Step Walk-in Tub

We had this tub installed in December of 2013. NOT SATISIFIED AT ALL!!! This was ALOT of money for a tub that...if you fill it to the just over the top of the last jet,(where they tell you to fill it to get the benefit of all the jets) it spurts water over the side and onto the floor, you cannot get your shoulders and neck under the water unless you slide down and then it's uncomfortable being at that angle. We had the wider shelf like area in the back and the skinnier area under the shower by the faucets and thank goodness we did, this holds puddles of water that need to be sponged up after each shower. It is very loud, there is no way to hear music over the noise of the jets unless you have the speakers up very loud, and then of course the rest of the house has to listen as well. This tub is not worth the money at all, this is the worst mistake I have ever made. Please do lots of research before purchasing this tub and contact owners to get their real opinion. Also the salesmen that sold this tub to us, said he would contact us in a week or two to see how we liked it...we have not heard from him since we signed the paperwork and he left our house. If I could have one wish...I wish....they would come take it out!!!!
They came back the end of January 2014 and installed a motor that did eliminate the spurting water out over the sides of the tub when full. BUT this motor did not cure how loud it is (which I was told it would) it is still loud, so no playing music or else the whole house hears. We still have not received a call from anyone to see if we were any happier.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Matt the gentlemen that installed the tub is very nice.
Cons
ALOT...Read below
Was this review helpful to you? 
Overall rating 
 
0.8
Affordability 
 
1.0
My Experience 
 
0.5

I Want It OUT of My House!

Installed March 2016. Leaking door discovered and reported less than a month later. Warranty service is impossible to contact. Numerous "contact"numbers which don't work. No follow up on issues, complaints -- 2 months now.

We are suing to have the tub removed, property & punitive damages.

Safe Step Tubs is a scam!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Cons
Leaks -- warranty service non-existant.
No follow up on anything.
Was this review helpful to you? 
22 results - showing 16 - 20  
1 2 3 4 5  
 

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