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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Optional - Did this company install it for you?
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Pros & Cons
Comments
16 results - showing 11 - 15  
1 2 3 4  
Ordering 
 
Overall rating 
 
5.0
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

PRICE ISN'T ONLY FOR THE TUB...

With Safe Step Tubs, the price isn't only for the tub, it includes the removal of the old tub and the installation of the new one. So you could probably find a tub for $2,500 online somewhere, but then you would have to hire a plumber and an electrician. Safe Step is selling a tub but also a remodeling job. We bought one for my grandmother, and it was easy because they took care of everything. Plus the installers only install walk-in tubs, so they knew exactly what they are doing. It is frustrating to not receive the price over the phone but honestly we wanted a professional to come out and give us a quote, that way there weren't any hidden or unknown costs. To reiterate what Sandy is saying, it is well worth the money as my grandmother is so much happier now that she can actually bathe herself again (she was taking "Showers" in the sink). So thank you Safe Step. As the old saying goes, you get what you pay for, and with Safe Step we got everything we wanted.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Installation Included
Turn Key Service
Eliminated Fall Risk
Cons
No Price over the phone
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Overall rating 
 
4.3
Affordability 
 
3.5
Installation 
 
4.5
Ease of Use 
 
4.5
Overall Quality 
 
5.0
My Experience 
 
4.0

Very happy with my tub! At times I wonder what is really behind these other postings?

It's interesting to follow some of the comments here, so I still drop in to see the comments!
1) My representative made it clear, before the sale, that the lifetime guarantee was for the original owner, and what it covered. I cannot speak for every rep, obviously. It seems reasonable to me, since a tub won't last 10 lifetimes.

2) In case of fire, opening the door to drain the water onto the floor does not seem like such a bad idea. And if there is a worry about water damage, I suspect that fire damage would eclipse that concern. If the emergency is for a "nature calling" concern, then that is indeed a problem that cannot be alleviated by ANY walk-in tub, unless you are athletic enough to climb out safely. It is best to take care of certain things before sitting down in the tub.

As I see the various complaints, at times I wonder what is really behind the postings. Still very happy with my product!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Lifetime Guarantee
Easy to Use
Good Service
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Overall rating 
 
4.6
Affordability 
 
4.0
Installation 
 
4.5
Ease of Use 
 
5.0
Overall Quality 
 
4.5
My Experience 
 
5.0

From the bottom of my heart, thank you!

All I really have to say about Safe Step walk in tub company is thank you from the bottom of my heart. The sales representative helped me decide what would work best for me. He was very informative and did not hide any information. My tub has been a blessing. I wish I would have found Safe Step earlier. The jet therapy helps ease the pain in my joints and I am starting to get around a little better nowdays.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Made in the USA
Very easy to clean
Financing programs
Good customer service
Cons
Tub is a little on the expensive side
Was this review helpful to you? 
Overall rating 
 
3.6
Affordability 
 
3.0
Installation 
 
3.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
2.0

Biggest Mistake Ever!

Biggest mistake ever made , very poor install cut four holes in ceiling and did not properly repair or even match up paint or texture of finish when done. highly overpriced product and work is sub contracted to whoever they get to install. have now had repaired properly by another contractor. my advice DON't DO it , look elsewhere for this purchase and install.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Good Quality Product
Works like it is supposed to
Cons
Installation Team Sucks
Overpriced
Was this review helpful to you? 
Overall rating 
 
0.9
Affordability 
 
0.5
Installation 
 
1.5
Ease of Use 
 
1.5
Overall Quality 
 
0.5
My Experience 
 
0.5

Safe Step Walk-in Tub

We had this tub installed in December of 2013. NOT SATISIFIED AT ALL!!! This was ALOT of money for a tub that...if you fill it to the just over the top of the last jet,(where they tell you to fill it to get the benefit of all the jets) it spurts water over the side and onto the floor, you cannot get your shoulders and neck under the water unless you slide down and then it's uncomfortable being at that angle. We had the wider shelf like area in the back and the skinnier area under the shower by the faucets and thank goodness we did, this holds puddles of water that need to be sponged up after each shower. It is very loud, there is no way to hear music over the noise of the jets unless you have the speakers up very loud, and then of course the rest of the house has to listen as well. This tub is not worth the money at all, this is the worst mistake I have ever made. Please do lots of research before purchasing this tub and contact owners to get their real opinion. Also the salesmen that sold this tub to us, said he would contact us in a week or two to see how we liked it...we have not heard from him since we signed the paperwork and he left our house. If I could have one wish...I wish....they would come take it out!!!!
They came back the end of January 2014 and installed a motor that did eliminate the spurting water out over the sides of the tub when full. BUT this motor did not cure how loud it is (which I was told it would) it is still loud, so no playing music or else the whole house hears. We still have not received a call from anyone to see if we were any happier.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Matt the gentlemen that installed the tub is very nice.
Cons
ALOT...Read below
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