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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
20 results - showing 1 - 5  
1 2 3 4  
Ordering 
 
Overall rating 
 
4.9
Affordability 
 
4.5
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

Quality American is NOT dead

There is no way that you could ask for a more competent install team. Stan Huck is an artisan when it comes to installing and trimming out the walk-in tub. His lovely wife is a help-mate devoted to the job at hand and she leaves the bathroom as clean and pristine as when she arrived. Job completed in 6 hours. There personable demeanor and ability to explain and answer all questions was over-the-top. In this day and age.........they are two-in-a-million.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
We chose the Safe Step tub as it was complete without a bunch of options to weigh up the price. The sales rep was well educated on the product and did not attempt to force the sale. The tub was delivered and installed as agreed and the installer was a husband and wife team that removed our jetted tub, which we could not get in and out of, and fit the new tub into the space leaving our bathroom pristine-clean (and there was no damage to the tiled floor or walls.) The installing team did the install and explained all of the features and how to use them.......and completed the job in less than half a day. There is no doubt that the quality of this tub is second to none and the engineering is definitely state-of-the-art. I would highly recommend this Safe Step product above all others; not just the tub and installation, but the entire transaction and factory team that we have confidence in.
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Overall rating 
 
4.6
Affordability 
 
3.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

We love our tub!

We love ours tub. They now have a smaller handle. If we have any problems, they come right out.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes
Was this review helpful to you? 
Overall rating 
 
4.6
Affordability 
 
4.0
Installation 
 
4.5
Ease of Use 
 
5.0
Overall Quality 
 
4.5
My Experience 
 
5.0

From the bottom of my heart, thank you!

All I really have to say about Safe Step walk in tub company is thank you from the bottom of my heart. The sales representative helped me decide what would work best for me. He was very informative and did not hide any information. My tub has been a blessing. I wish I would have found Safe Step earlier. The jet therapy helps ease the pain in my joints and I am starting to get around a little better nowdays.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Made in the USA
Very easy to clean
Financing programs
Good customer service
Cons
Tub is a little on the expensive side
Was this review helpful to you? 
Overall rating 
 
4.8
Affordability 
 
4.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

Excellent, Except For...

You installed a unit for me Aug.29th. Rodney did a great job. He is an excellent representative for your company. However the rubber or plastic strip that acts as a sealer at the back of the tub keeps the back Jet air/hydro control from turning. What should we do?????

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Health Benefits
Helps Me Get to Sleep
Cons
Problem turning Jet Control Knob
Was this review helpful to you? 
Overall rating 
 
5.0
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

ANSWERED ALL MY QUESTIONS AND DONE WITHIN A DAY!

I live in Las Vegas and just wanted to say the sales team, installers and Office Manager there are the best. They answered all my questioned, the installer was on time and done within one day, the girl at the office explained everything that was going on, I could not be happier and love my new tub.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Excellent Communication
Very Transparent Process
Love the tub
Cons
None Yet
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20 results - showing 1 - 5  
1 2 3 4  
 

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