Overall, Still Pretty Impressed
I recently bought a safe step tub. I was impressed by the installation men. They came on time and worked all day (14 hours) to install the tub. They did a good job and cleaned up resonably well when they finished. However there are a few problems with the tub. First what they call the bidet outlet doesn't outlet anything, the drain leaks a little, I was told that a 60 gal. water heater was adequate--may be in the south but here in North Dakota were the water comes into the heater at 40 degrees my 80 gal. heater barely manages to keep up. In addition they did not tell me that my 3/8 copper pipes were not adequate--it takes forever to fill. Also they said it had a fast drain--fast compared to what--a fast glacier?
Also one should never turn on the water jets until they're covered with water, unless you're planning on cleaning your bathroom.
Pros & Cons
Arrived on Time
Exactly what I expected + some!
Existing water heater not adequate
Takes time to fill with my 3/8" pipes
very high pressure on my parents. Started at a price of over $20,000 then continued to discount after calls to the "home" office to $17,900 to $14,500 to ultimately $12,100 for the exact same model. Insulted my hard working Father about not trying to help his wife and constantly saying that if she were his wife he would do it, like that should mean something. ultimately lost the sale because when my mom said he's taken care of her for over 60 years he kept saying "not today he hasn't, not Today" After the 4th time of saying how he cant believe how callus my Dad is to my Mom's situation, She showed him the door. But not before the rep had a chance to say that the price goes back up to $20k when he steps out the door. Shame this company has to be represented in this way. I'm sure the top brass doesn't want it this way but that is who we got to deal with. They will purchase one but not through him
I am very grateful for this tub and how it helped my mother!
My mother moved in with me when she was 92 years old five years ago. I paid $13,000 to have a Safe Step 5tub installed. It was the only way she could enjoy a bath even in her last year when she had a caregiver. She has been gone three months now and I don't care about what the tub cost or if it might need repairs one day or if it is good or bad for the resale value of the house. I am grateful my mother was able to have a normal bath and maintain her dignity in her last years!!!
Pros & Cons
Allows you to maintain your dignity
Saves cost of caregiver having to give baths
We Love Our Safe Step Tub!
We live in Indiana. We purchased our SafeStep tub in February of 2015. After using it for 6 months now, my husband and I can only say we love our tub!
We can only say this about SafeStep company.
1) The sales rep was NOT pushy!
2) The installers were very professional. They had the tub installed in 6 hours. They had to take our bathroom door off. They had to remove the toilet stool. They cleaned up after themselves.
3) The first time we used the tub we noticed a leak. We called the company and they immediately came to the house. They discovered the leak was a problem that was our fault. Even though the leak was not caused by them, they quickly fixed the leak and DID NOT CHARGE us.
4) It takes approximately 10-13 minutes to fill our tub and 7 minutes to drain it.
5) Since my husband has back problems he likes the jets on his back stronger than I do. All I have to do is adjust them.
6) Do we have any complaints? Since I cannot get the jets to hit my neck and I have Arthritis.
My question is: If we put a new shower head on the tub that would have different types of controls (I could hold the shower head on my neck), would it affect our warranty or would we have to have SafeStep come and install it?
Pros & Cons
Very professional installation
Quick warranty repair
Quick to drain and fill tub
I was excited to call and get a free quote that I was lead to believe to be over the phone. I was enlighten that the estimate would need to be done in home. Ok, I consented to let Safe step come into my home. They made a timely date to come into the home but Amy neglected to tell me that I needed my Husband to be in the home as they came simply to give me an estimate. When Deanna called and said they would meet with my husband and I, I kindly informed her that he would not be participating. She then informed me that both home owners needed to be present. " I am the home owner", I told her and, She said,"But you are married". I told her that I was the only home owner as I purchased my home before I got married and they did not want to hear that. I was told because I was married they could not come and give me an estimate. Not only are they discriminating against me but they were rude in trying to tell me multiple times that I and my Husband own my home. I suggested that I speek to a supervisor and I was refused saying that their was none available. The original lady that called me to set the appointment up called me back and I did not want to talk to her but I asked for a supervisor or a number of one where I can talk to them about the discriminatory treatment I received from Deanna. she said that there was not number that I could get and that I needed to call back on Monday to speak with somebody. I said ok and I bid her good day. I called back for the second time and asked for a supervisor and a young man by the name of Sean was further rude and told me that I m calling to much and that I was interrupting them doing business. I told him I simply wanted to know the name of the supervisor and he went on to tell me that he was gonna call the police on me because I was not calling to much. I asked him how many times do he think I called and he lied and he said he answered the phone for me at least 2 to 3 times. I did not call them they were calling me. To add they called me before 9 am which they were not suppose to do. I have all this on my smart phone I don't appreciate these people handling me like I am nothing and discriminating against me. the reason was told to me that my husband needed to be there so I can get some discount. I told them it was not necessary for a discount that I could pay for all my needs and they still would not give me what my money could pay for. I do not want to get product from them. I know that there is a company that will serve me well and I will call on tomorrow just to be heard. This company clearly need to learn the laws of the State of Texas and train their employees to be more costomer minded and at all cost friendly. I know in the State of Texas you can chose who you want to serve and that is fine but It better be because of a non discriminatory reason.