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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
22 results - showing 1 - 5  
1 2 3 4 5  
Ordering 
 
Overall rating 
 
4.0
Affordability 
 
4.0
Installation 
 
5.0
Ease of Use 
 
4.0
Overall Quality 
 
4.0
My Experience 
 
3.0

Overall, Still Pretty Impressed

I recently bought a safe step tub. I was impressed by the installation men. They came on time and worked all day (14 hours) to install the tub. They did a good job and cleaned up resonably well when they finished. However there are a few problems with the tub. First what they call the bidet outlet doesn't outlet anything, the drain leaks a little, I was told that a 60 gal. water heater was adequate--may be in the south but here in North Dakota were the water comes into the heater at 40 degrees my 80 gal. heater barely manages to keep up. In addition they did not tell me that my 3/8 copper pipes were not adequate--it takes forever to fill. Also they said it had a fast drain--fast compared to what--a fast glacier?
Also one should never turn on the water jets until they're covered with water, unless you're planning on cleaning your bathroom.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Installation team was great
Arrived on Time
Exactly what I expected + some!
Cons
Bidet doesn't work like it should
Existing water heater not adequate
Takes time to fill with my 3/8" pipes
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Overall rating 
 
4.9
Affordability 
 
4.5
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

Quality American is NOT dead

There is no way that you could ask for a more competent install team. Stan Huck is an artisan when it comes to installing and trimming out the walk-in tub. His lovely wife is a help-mate devoted to the job at hand and she leaves the bathroom as clean and pristine as when she arrived. Job completed in 6 hours. There personable demeanor and ability to explain and answer all questions was over-the-top. In this day and age.........they are two-in-a-million.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
We chose the Safe Step tub as it was complete without a bunch of options to weigh up the price. The sales rep was well educated on the product and did not attempt to force the sale. The tub was delivered and installed as agreed and the installer was a husband and wife team that removed our jetted tub, which we could not get in and out of, and fit the new tub into the space leaving our bathroom pristine-clean (and there was no damage to the tiled floor or walls.) The installing team did the install and explained all of the features and how to use them.......and completed the job in less than half a day. There is no doubt that the quality of this tub is second to none and the engineering is definitely state-of-the-art. I would highly recommend this Safe Step product above all others; not just the tub and installation, but the entire transaction and factory team that we have confidence in.
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Overall rating 
 
0.5
Affordability 
 
0.5
My Experience 
 
0.5

very high pressure on my parents. Started at a price of over $20,000 then continued to discount after calls to the "home" office to $17,900 to $14,500 to ultimately $12,100 for the exact same model. Insulted my hard working Father about not trying to help his wife and constantly saying that if she were his wife he would do it, like that should mean something. ultimately lost the sale because when my mom said he's taken care of her for over 60 years he kept saying "not today he hasn't, not Today" After the 4th time of saying how he cant believe how callus my Dad is to my Mom's situation, She showed him the door. But not before the rep had a chance to say that the price goes back up to $20k when he steps out the door. Shame this company has to be represented in this way. I'm sure the top brass doesn't want it this way but that is who we got to deal with. They will purchase one but not through him

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
4.8
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
4.0
Overall Quality 
 
5.0
My Experience 
 
5.0

INSTALLED A WEEK AGO...

Installed a Week Ago...
My husband and I searched the internet before ever choosing and it was a long process. Let me tell you something, over every other tub out there we're glad we chose what we chose.

We've both used the tub 3 times and it's to the point where we need to have an agreement on who uses it which day. After only three uses, my arthritis pains are nowhere near as bad when I wake up. I use it every other night right before bed.

It was a tough decision when everyone claims to have the best but we went with our gut. Thanks to this website and some other research we've done! We love our new safe step tub! If we notice any problems in the future I'll come back and update everyone, but for now it's GREAT!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Comfortable Seat
Easy to use controls
Great Hydrotherapy
Helps my Arthritis
Overall GREAT TUB
Cons
None at this time!
Was this review helpful to you? 
Overall rating 
 
4.7
Affordability 
 
4.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
4.5

I am very grateful for this tub and how it helped my mother!

My mother moved in with me when she was 92 years old five years ago. I paid $13,000 to have a Safe Step 5tub installed. It was the only way she could enjoy a bath even in her last year when she had a caregiver. She has been gone three months now and I don't care about what the tub cost or if it might need repairs one day or if it is good or bad for the resale value of the house. I am grateful my mother was able to have a normal bath and maintain her dignity in her last years!!!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Less Expensive than others we received quotes from
Allows you to maintain your dignity
Saves cost of caregiver having to give baths
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22 results - showing 1 - 5  
1 2 3 4 5  
 

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