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Safe Step® Walk in Tub Co. Hot

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4.0 (21)

User reviews

21 reviews

 
(10)
 
(7)
3 stars
 
(0)
2 stars
 
(0)
 
(5)
Overall rating 
 
4.0
 
3.2  (21)
 
4.3  (16)
 
4.5  (15)
 
4.5  (15)
 
3.6  (20)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
22 results - showing 1 - 5  
1 2 3 4 5  
Ordering 
 
Overall rating 
 
5.0
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

PRICE ISN'T ONLY FOR THE TUB...

With Safe Step Tubs, the price isn't only for the tub, it includes the removal of the old tub and the installation of the new one. So you could probably find a tub for $2,500 online somewhere, but then you would have to hire a plumber and an electrician. Safe Step is selling a tub but also a remodeling job. We bought one for my grandmother, and it was easy because they took care of everything. Plus the installers only install walk-in tubs, so they knew exactly what they are doing. It is frustrating to not receive the price over the phone but honestly we wanted a professional to come out and give us a quote, that way there weren't any hidden or unknown costs. To reiterate what Sandy is saying, it is well worth the money as my grandmother is so much happier now that she can actually bathe herself again (she was taking "Showers" in the sink). So thank you Safe Step. As the old saying goes, you get what you pay for, and with Safe Step we got everything we wanted.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Installation Included
Turn Key Service
Eliminated Fall Risk
Cons
No Price over the phone
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Overall rating 
 
5.0
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

ANSWERED ALL MY QUESTIONS AND DONE WITHIN A DAY!

I live in Las Vegas and just wanted to say the sales team, installers and Office Manager there are the best. They answered all my questioned, the installer was on time and done within one day, the girl at the office explained everything that was going on, I could not be happier and love my new tub.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Excellent Communication
Very Transparent Process
Love the tub
Cons
None Yet
Was this review helpful to you? 
Overall rating 
 
4.9
Affordability 
 
4.5
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

Quality American is NOT dead

There is no way that you could ask for a more competent install team. Stan Huck is an artisan when it comes to installing and trimming out the walk-in tub. His lovely wife is a help-mate devoted to the job at hand and she leaves the bathroom as clean and pristine as when she arrived. Job completed in 6 hours. There personable demeanor and ability to explain and answer all questions was over-the-top. In this day and age.........they are two-in-a-million.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
We chose the Safe Step tub as it was complete without a bunch of options to weigh up the price. The sales rep was well educated on the product and did not attempt to force the sale. The tub was delivered and installed as agreed and the installer was a husband and wife team that removed our jetted tub, which we could not get in and out of, and fit the new tub into the space leaving our bathroom pristine-clean (and there was no damage to the tiled floor or walls.) The installing team did the install and explained all of the features and how to use them.......and completed the job in less than half a day. There is no doubt that the quality of this tub is second to none and the engineering is definitely state-of-the-art. I would highly recommend this Safe Step product above all others; not just the tub and installation, but the entire transaction and factory team that we have confidence in.
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Overall rating 
 
4.8
Affordability 
 
5.0
Installation 
 
5.0
Ease of Use 
 
4.0
Overall Quality 
 
5.0
My Experience 
 
5.0

INSTALLED A WEEK AGO...

Installed a Week Ago...
My husband and I searched the internet before ever choosing and it was a long process. Let me tell you something, over every other tub out there we're glad we chose what we chose.

We've both used the tub 3 times and it's to the point where we need to have an agreement on who uses it which day. After only three uses, my arthritis pains are nowhere near as bad when I wake up. I use it every other night right before bed.

It was a tough decision when everyone claims to have the best but we went with our gut. Thanks to this website and some other research we've done! We love our new safe step tub! If we notice any problems in the future I'll come back and update everyone, but for now it's GREAT!

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Comfortable Seat
Easy to use controls
Great Hydrotherapy
Helps my Arthritis
Overall GREAT TUB
Cons
None at this time!
Was this review helpful to you? 
Overall rating 
 
4.8
Affordability 
 
4.0
Installation 
 
5.0
Ease of Use 
 
5.0
Overall Quality 
 
5.0
My Experience 
 
5.0

Excellent, Except For...

You installed a unit for me Aug.29th. Rodney did a great job. He is an excellent representative for your company. However the rubber or plastic strip that acts as a sealer at the back of the tub keeps the back Jet air/hydro control from turning. What should we do?????

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Health Benefits
Helps Me Get to Sleep
Cons
Problem turning Jet Control Knob
Was this review helpful to you? 
22 results - showing 1 - 5  
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