has been sitting in my bathroom installed for 3 weeks but i cannot use it because the pump was damaged in shipment. the installer has been trying to get a new one but it seems like PREMIER doesn't care. they told us 3 weeks ago they would ship one overnight to the installer STILL WAITING. So I cannot give a review about how wonderful and relaxing my new tub is I DON'T KNOW. IF YOU ARE CONSIDERING A WALK IN TUB U MAY WANT TO LOOK SOME WHERE ELSE. I would not recommend PREMIER to my worst enemy.
Called Premier for my Mother… What a mistake that was! I got the run-around as to why they couldn’t give us a price over the phone. Ultimately agreed to take the time out of my day to sit and wait for a salesperson to show up. To my surprise, he did show up at the scheduled time… on the 2nd reset appointment.
I wasn’t into the BS sales pitch that this guy was putting on, most of it was as transparent as a used car dealer. Finally got the pricing… WOW This guy actually thought we were going to spend $15,300 for a Walk-in Bathtub? I’ll be buying her a walk in shower, thanks!
EVERYTHING WOULD BE FINISHED WITHOUT EXTRA CHARGES???
My husband and I signed a contract for a bathroom install along with the Haven tub. It was told to us that everything would be finished and no surprises or extra charges. Well that was a laugh when the contractor first started to get out of putting up the drywalls and said we would find with no wall because it was the furnace room and we needed so much space around everything. He kept coming up with shortcuts for him not eus and we paid the money,17000.00. Then when he put up the drywall, he said that is it and he doesn’t do painting. We had to pay an electrician because they don’t do electrical and now we need another contractor to finish the job that this contractor hired by Premier Care does not do. Our initial salesman was a fast talker who said don’t worry, we will tweak what is needed and it will be just how we want it. We were tweaked all right. Make sure everything is written down and don’t rely on anything verbal. Also the turnaround was a lie too, we are in the second week and the contractor just comes when he has time between his other jobs. We don’t have anything installed yet. Not happy and would not recommend this company. We don’t know anything about the quality yet, but professionalism , poor; affordable, in the high range, experience, this contractor doesn’t do the work we requested and I would have to say poor; customer service, they back each other up and not for the customer, poor.
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Extra Charges & Fees
Poor Customer Service
We were completely mislead by the sales rep. We were told all of the medical benefits we would experience if we purchased the tub with the jet system. We fell for it and have now found that the jet system does nothing but blow bubbles into the tub. There is no hydro massaging of the legs or back. We were not informed that when we fill the tub to use the jets that supposedly massage the back the tub will take all of the hot water in the hot water tank. We have to wait for the tank to reheat to use the hot water. The installers were not electricians and could not install the
GFI switch, this had to be subcontracted to a local electrician. The electrician did not show up as scheduled so the tub installers ran a wire through the floor and just left it hanging for the electrician when he showed up. The electrician did show up a day later and informed us that he had never worked on a Premier Tub before. He thought he was supposed to install the switch under the tub but found that everything had already been caulked. I then showed him the hanging wire and he had to cut a hold in a wall and just install the switch there. We thought the GFI switch would be installed in the breaker box and out of sight but was told that could not be done so the switch was just installed on a wall in a room and looks completely our of place. Overall we are completely dissatisfied with this product and the Premier company. We tell as many family, friends and co-workers about our experience and tell them to never do business with this company. Many have already told us that they have talked to other people and let them know what happened with us. We are sure that many people have now decided not to purchase this product from this company. We urge all who read this to not do any business with this company, you will be greatly disappointed.
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Pros & Cons
Daughter has CP and is able to bathe herself once we assist her into the tub.
No medical benefit in the air jets as claimed, jets do not massage the body parts, just blows air bubbles into the tub.
Tub uses all of the hot water in the water heater, must wait for reheating before any one else can shower.
my tub was put in be for thanksgiving, except for the piece of marble for the backside of the tub, I was told the marble guy would be here the day after thanksgiving to finish my tub but no one has showed up yet, I have called the company several times to address this and still I get told some one is on the way and still no one has showed up yet I would not recommend this company to any one I will warn every one I know that this company is a bad one to do business with.