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Premier Care® in Bathing Hot

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2.8 (13)
 
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Premier Care Walk in Tub

Overview

As the grandfather of all walk in tub companies, Premier Care® walk in tubs are manufactured in England, although their headquarters is United States based. They offer a wide range of walk in tubs to appeal to a fairly large market. From tubs that are specifically designed to accommodate larger people to tubs that are completely powered to help users with severe limited mobility, they have it all. Although they are not as aesthetically pleasing as some of their counterparts, their high quality and dependability more than makeup for their shortcomings.


Features

Designed for people with various pains, arthritis, stress and other debilitating conditions, the Premier Walk in Tub is the perfect solution to help you maintain your independence. Various features are offered with each tub depending on the model you choose. Four categories are available to choose from to find the walk in tub that meets your unique and specific needs. These categories include Compact Walk in Tubs,  Oversize Soaking Tubs, Powered Walk in Tubs and Tub/Shower Combos. Each category offers multiple choices so that you can find the walk in tub most suited to your needs.


Additional Information

Premier Care Walk in Tubs are one of the more expensive tubs on the market. If high quality and great customer service are important to you though, then it is worth the price. Premier Care® is a registered trademark of Premier Care® in Bathing. All trademarks remain property of their respective holders, and are used only to directly describe the products being used. Their use in no way indicates any relationship between MySeniorSource.com and the holders of said trademarks.

Contact Information

Street Address
2330 S, Nova Rd Suite A
City, State
South Daytona, FL
Zip Code
32119
Customer Service #
800-690-3834
Technical Support #
800-690-3834

User reviews

13 reviews

 
(2)
 
(2)
 
(1)
 
(5)
 
(3)
Overall rating 
 
2.8
 
2.6  (12)
 
3.0  (12)
 
3.2  (9)
 
3.0  (9)
 
2.0  (13)
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Ratings (the higher the better)
Affordability
Installation
Ease of Use
Overall Quality
My Experience
Ownership
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Pros & Cons
Comments
Overall rating 
 
3.6
Affordability 
 
2.0
Installation 
 
4.0
Ease of Use 
 
4.0
Overall Quality 
 
5.0
My Experience 
 
3.0

Expensive, but right on the money

Agree with you there Julie! Yes, they’re expensive! However, they are exactly what they say they are! Great quality.

My mother hadn’t taken an actual bath for years and my Father used to help her get in the shower to get cleaned up. He’s since passed and my sisters and I didn’t feel safe with her taking a shower without anyone there. She didn’t want anyone of us helping, so we didn’t see any other option, but to get a walk in bathtub or shower.

So we, like many others, called all of the companies we found advertisements for. It was a toss-up between Premier and Safe Step, but we landed on a Premier tub because they gave us a little better value for the money spent. We spent just under $18,000 total for the tub we bought her, financed on an unsecured loan. My sisters and I are making the payments and it’s the best money we’ve ever spent.

Knowing that she’s safe everyday is the best feeling, but she’s also enjoying her freedom for the first time in the greater of ten years.

Ownership

Do you own this item?
Yes
Country
United States

Pros & Cons

Pros
Great for Elderly
Easy to Step into
Cons
Expensive
Was this review helpful to you? 
Overall rating 
 
3.2
Affordability 
 
4.0
Installation 
 
5.0
My Experience 
 
0.5

stinks don't do as promised

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
none i have not got to use it.
Cons
has been sitting in my bathroom installed for 3 weeks but i cannot use it because the pump was damaged in shipment. the installer has been trying to get a new one but it seems like PREMIER doesn't care. they told us 3 weeks ago they would ship one overnight to the installer STILL WAITING. So I cannot give a review about how wonderful and relaxing my new tub is I DON'T KNOW. IF YOU ARE CONSIDERING A WALK IN TUB U MAY WANT TO LOOK SOME WHERE ELSE. I would not recommend PREMIER to my worst enemy.
Was this review helpful to you? 
Overall rating 
 
1.8
Affordability 
 
0.5
Installation 
 
2.5
Ease of Use 
 
2.5
Overall Quality 
 
1.5
My Experience 
 
2.0

Unbelievable waist of hard earned money

We were completely mislead by the sales rep. We were told all of the medical benefits we would experience if we purchased the tub with the jet system. We fell for it and have now found that the jet system does nothing but blow bubbles into the tub. There is no hydro massaging of the legs or back. We were not informed that when we fill the tub to use the jets that supposedly massage the back the tub will take all of the hot water in the hot water tank. We have to wait for the tank to reheat to use the hot water. The installers were not electricians and could not install the
GFI switch, this had to be subcontracted to a local electrician. The electrician did not show up as scheduled so the tub installers ran a wire through the floor and just left it hanging for the electrician when he showed up. The electrician did show up a day later and informed us that he had never worked on a Premier Tub before. He thought he was supposed to install the switch under the tub but found that everything had already been caulked. I then showed him the hanging wire and he had to cut a hold in a wall and just install the switch there. We thought the GFI switch would be installed in the breaker box and out of sight but was told that could not be done so the switch was just installed on a wall in a room and looks completely our of place. Overall we are completely dissatisfied with this product and the Premier company. We tell as many family, friends and co-workers about our experience and tell them to never do business with this company. Many have already told us that they have talked to other people and let them know what happened with us. We are sure that many people have now decided not to purchase this product from this company. We urge all who read this to not do any business with this company, you will be greatly disappointed.

Ownership

Do you own this item?
Yes
Country
United States
Company Installed?
Yes

Pros & Cons

Pros
Daughter has CP and is able to bathe herself once we assist her into the tub.
Modern appearance.
Cons
Very expensive.
No medical benefit in the air jets as claimed, jets do not massage the body parts, just blows air bubbles into the tub.
Tub uses all of the hot water in the water heater, must wait for reheating before any one else can shower.
Was this review helpful to you? 
Overall rating 
 
2.4
Affordability 
 
2.0
Installation 
 
2.0
Ease of Use 
 
3.0
Overall Quality 
 
3.0
My Experience 
 
2.0

2 Reset Appointments Later...

Called Premier for my Mother… What a mistake that was! I got the run-around as to why they couldn’t give us a price over the phone. Ultimately agreed to take the time out of my day to sit and wait for a salesperson to show up. To my surprise, he did show up at the scheduled time… on the 2nd reset appointment.
I wasn’t into the BS sales pitch that this guy was putting on, most of it was as transparent as a used car dealer. Finally got the pricing… WOW This guy actually thought we were going to spend $15,300 for a Walk-in Bathtub? I’ll be buying her a walk in shower, thanks!

Ownership

Do you own this item?
No
Was this review helpful to you? 
Overall rating 
 
1.7
Affordability 
 
5.0
Installation 
 
1.5
Ease of Use 
 
0.5
Overall Quality 
 
0.5
My Experience 
 
1.0

Tub with built in lift chair

my tub was put in be for thanksgiving, except for the piece of marble for the backside of the tub, I was told the marble guy would be here the day after thanksgiving to finish my tub but no one has showed up yet, I have called the company several times to address this and still I get told some one is on the way and still no one has showed up yet I would not recommend this company to any one I will warn every one I know that this company is a bad one to do business with.

Ownership

Do you own this item?
Yes
Country
United States
Was this review helpful to you? 
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