My Senior Source
MySeniorSource on Facebook      

Rescue Alert - MXD Hot

http://myseniorsource.com/media/reviews/photos/thumbnail/300x300s/c6/4f/41/mxd-29-1421473088.png
 
3.3 (6)
 
Write Review
Resources
Rescue Alert MXD Medical Alert System

Model Information

Manufacturer
Model Name
MXD
Model Number
MXD
Lowest Price
$29.95/mo

The MXD Medical Alert System from Rescue Alert offers users the ability to connect to VoIP and Cable phone lines in addition to traditional landlines to get the service that you need.


Overview

Rescue Alert's newest home medical alert system is the MXD which features the latest technology. It offers increased speed, accuracy and durability in the way of monitoring. The system comes with a home base unit which is able to be connected to VoIP (Voice over Internet Protocol), Cable or traditional phone landlines in order to provide you 24/7 monitoring service. In addition to the base unit, a panic button is included which, when pressed, will immediately put you in contact with a live operator via the base unit, who will be able to assist you with your needs.


Features

Installation is quick and easy, and instructions are included which will walk you through every type of connection you can use. The base unit includes a battery backup system which offers over 60 hours of battery life in case of a power outage. The panic button has an impressive range of 600 to 1,000 feet depending on the construction of your house. Most users will be able to use their system anywhere in their house, yard and surrounding area such as a neighbors house. This system performs automatic weekly and monthly testing to ensure that the backup battery is charged, panic button is charged and ensures that the system is operating properly. If it finds anything wrong it will automatically notify Rescue Alert of the problem so that they can get it resolved.


Additional Information

A home medical alert system is only as good as the monitoring company that backs it up. Rescue Alert utilizes an in-house Response Center located in Utah in order to offer you the best and most reliable service possible. Operators are EMD Certified to enable them to analyze and assist you in any medical emergency. They receive the same training as a 911 operator and are CPR certified so that they recognize life threatening emergencies and react accordingly. In addition to this, Rescue Alert uses Language Line Services offering translation for 150 different languages if you speak something other than English.

Medical Alert Specifications

Type
Stationary Unit
Pendant Range
600ft
Battery Backup
60 hrs
Landline Required?
Yes
GPS Enabled
No
Mobile Unit
Fall Detection
Not Available
Smoke or Carbon Monoxide Protection
No
Available Accessories
  • Waterproof Bracelet
  • Waterproof Necklace
  • Waterproof Pendant

Costs and Terms

Free Equipment?
Yes
Contract Term
Monthly
Payment Options
  • Annually
  • Monthly
  • Quarterly
Activation Fee
None
Rate Lock?
Unknown

Services Offered

Inactivity Monitoring
Auto Monthly Test
Yes
Auto Weekly Test
Yes

User reviews

6 reviews

5 stars
 
(0)
 
(4)
 
(1)
2 stars
 
(0)
 
(1)
Overall rating 
 
3.3
 
3.2  (6)
 
3.8  (6)
 
2.8  (6)
View all reviews View most helpful
Already have an account?
Ratings (the higher the better)
Affordability
Reliability
Range
Comments
Overall rating 
 
4.2
Affordability 
 
4.0
Reliability 
 
5.0
Range 
 
3.5

GOOD TO FEEL SAFER THAT MY MOTHER IS HOME ALONE

I set up annual payments for my mother with rescue alert. The alert arrived fast and my mom feels safer at home alone. I am glad I bought it because she has needed to use it a few times. It makes her feel more independent and confident.

Was this review helpful to you? 
Overall rating 
 
4.2
Affordability 
 
4.0
Reliability 
 
5.0
Range 
 
3.5

I LOVED THE 30 DAY FREE TRIAL

I enjoyed trying this service to see if I liked it first. I am a newbie who is unfamiliar with how these things work, but this one is simple! I wear my pendant as a bracelet, it never gets in the way. They check my alert every month to make sure it is still working properly. I would recommend it to anyone needing a medical alert.

Was this review helpful to you? 
Overall rating 
 
4.0
Affordability 
 
4.0
Reliability 
 
5.0
Range 
 
3.0

RESUE ALERT SAVED MY LIFE

rescue alert saved my life. i had a heart attak and was found unconsous when the medics arrived at my home. i was hesitent to push the button when i first began chest pains but if i didnt i would not be here to tell my story today. i didnt want a rescue alert but my son boght me one for my birthday earlier this year. im glad he did cause it saved my life.

Was this review helpful to you? 
Overall rating 
 
3.5
Affordability 
 
3.5
Reliability 
 
4.0
Range 
 
3.0

The monthly testing is a great feature

I love the monthly testing feature they provide. My alert quit working and I did not know about it until it was time for my monthly test. They took care of everything and I have a new one that works now. Good feature to have!!

Was this review helpful to you? 
Overall rating 
 
3.2
Affordability 
 
3.0
Reliability 
 
3.5
Range 
 
3.0

Rude Customer Service

I decided to cancel my rescue alert after a really bad customer service experience. The girl on the phone was rude and inconsiderate when I called to discuss the cancellation policy. You would think they would try to keep you as a customer and treat you with respect, but not in this case. I ended up having to pay the cancellation fee but it was worth it to not deal with such rude people.

Pros: helps you feel safer at home

Cons: Cancellation, Rude Customer Service, Inconsiderate Young People

Was this review helpful to you? 
View all user reviews

Most Helpful Reviews

GreatCall - Splash
 
5.0
Kenneth
GreatCall - Splash
 
5.0
Samuel K.
GreatCall - Splash
 
5.0
Judy Dager
GreatCall - Splash
 
5.0
CrazyQuilter
GreatCall - Splash
 
5.0
Christopher