I leased a medical alarm from this company for my sister who was going through chemo. She passed away in May, and I called to cancel my service, but was told that they will only cancel after they receive the equipment. She lived in Seattle and I live in Denver. My nephew sent me a text just after her death telling me he would take care of it the next day and didn't, so I thought it was taken care of. My former brother-in-law and I parted and bad terms, and he won't send it back. I have no control over getting their equipment back to the and I understand that it's fair that they be reimbursed for it, but think it should have been pay for the equipment OR be charged for service, not BOTH. There are plenty of other companies offering this service and these people are jerks. Look elsewhere!
We found a company called "great call" that uses GPS to monitor your loved one where ever they go-not 1000 feet from the base. They press the button and help is there. Mom felt more secure with this service. Bay Alarm did not care and told me to read the contract! We do not give refunds-poor customer service. You will do better with Great Call. They have a better price and service.